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The good news is that every plugin and style on the official Word, Press repository has its own support online forum. To discover the forum for a specific plugin, go to that plugin's page on the official Word, Press repository. You can then click the 'Assistance' tab to see that plugin's support online forum.

Then click the 'View assistance forum' button. Before  Also Found Here  can publish on the assistance forums, you'll need to log into your account. If you're not currently logged in, then simply click on 'Log in to Produce a Subject.' You can then sign into your account. Once you have actually done that, you can begin a new thread or reply to somebody else's post.

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With that in mind, always attempt to be considerate, clear, and concise. It also assists to describe all the steps you have actually already taken, to attempt and solve the issue yourself. This reveals that you do not simply anticipate other people to do all the effort for you. It can also convince the plugin or theme author that this is a serious issue, and not just user mistake.

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If they suspect that you've found a major bug or mistake, they'll desire to solve it right away. To help you make a good first impression, here's a template that you can use when publishing to the Word, Press support forums: Thank you for producing your amazing XYZ plugin/theme. For some factor, I can't get it to work and I would actually appreciate it if you can assist me with it.

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I actually appreciate it. Here you're supplying the developer with info that can help them comprehend the issue, and potentially even recommend a repair. Occasionally the author may ask for more information such as your domain name or a list of the plugins or themes you've installed. However, by supplying all the details above you're already off to a good start.

For instance, you could send them a tweet or an email. This might assist you get a much faster response, especially if the author doesn't frequently inspect their assistance online forum. If you do call the developer directly, then make certain you offer a link to your support thread. It's also a good concept to send them one message just.